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The advance of Artificial Intelligence and its possible impacts on the future of work

Updated: Jan 23

In recent years, Artificial Intelligence (AI) has revolutionized various sectors, presenting significant advances in the technological field. However, as this technology advances, concerns also arise about potential jobs that could disappear due to automation. In this article, we will explore some of these potentially affected jobs. Understanding these changes is essential to adapt to the new demands of the labor market.

1. Customer Service:

The use of chatbots and AI systems to provide customer support has been on the rise in recent years. According to a Gartner study, it is expected that by 2023, 25% of customer service services will be performed through chatbots. This could have a direct impact on customer service agents, whose more routine and repetitive functions could be replaced by automated systems.

2. Cashiers and cashiers:

With the implementation of self-checkout and automatic payment technology, checkout operators and cashiers may face a decrease in labor demand. Large retailers and supermarkets have already adopted cashierless payment systems, and this trend is expected to expand in the future.

3. Transport drivers:

The arrival of autonomous vehicles poses a challenge for transportation drivers, such as taxi drivers and truck drivers. According to a report by the consulting firm PwC, it is estimated that by 2030, approximately 40% of jobs in the transportation sector could be replaced by autonomous vehicles.

4. Financial analysts:

AI has proven capable of analyzing large volumes of financial data and making informed decisions, which could impact financial analysts in the near future. A study by professional services firm Deloitte estimates that 95% of the tasks performed by financial analysts could be automated in the coming years.

According to a study by OpenAi, jobs related to writing and programming will undergo a “radical change” in the near future, in addition to graphic designers, photographers, biologists, proofreaders, engineers or architects. Among those that stand out:

·         Mathematicians.

·         Managers, accountants and auditors.

·         Financial analysts.

· Journalists.

·         Legal secretaries and administrative assistants.

·         Designers.

·         Translators.

·         Population analysts.

· Public relations.

·         Blockchain engineers.

For its part, among the least affected jobs we can find those jobs that involve critical or scientific thinking, those whose work is done manually. Among the most notable we have:

·         Agricultural machinery operators

·         Athletes and sports competitors

· Chefs

·         Power line installers

·         Mold makers

·         Masons

·         Mechanics and diesel engine specialists

·         Stonemasons

While Artificial Intelligence has proven to be a valuable tool in technological development, it also has the potential to transform the employment landscape in both positive and negative aspects. It is crucial that professionals adapt to these changes and develop complementary skills that allow them to compete with technological advances. Professional reinvention and the acquisition of knowledge in emerging fields become increasingly important to guarantee our employability in the future.

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